Critical Control Privacy Policy

Critical Control acknowledges the importance of an individual’s right to privacy and therefore is committed to protecting the personal information of clients and individuals.

“Personal information” means information in any format which is about an identifiable individual (other than the name, title, business address or phone number of any employee of an organization). We have implemented the following privacy policy in order to protect personal information which is disclosed to us. Our organization protects personal information in accordance with the requirements of Canada’s Protection of Personal Information and Electronic Documents Act which sets out standards pertaining to the collection, use and disclosure of personal information in the Model Code for the Protection of Personal Information. Our organization applies the ten principles of the Model Code as follows:

  1. Accountability
    Our organization acknowledges that it is responsible for personal information received or processed by it or which is under its control. Our organization has taken appropriate measures to develop procedures to: (a) protect personal information; (b) receive and respond to complaints and inquiries; (c) train our employees about policies and practices relating to the protection of personal information; and (d) distribute information explaining our policies and practices relating to the protection of personal information. We have designated an individual within our organization as our privacy officer, who may be contacted as follows:
    Address: Privacy Officer Suite 800, 140 – 10th Avenue SE Calgary, Alberta T2G 0R1 Phone: 403.705.0568 Toll Free: 1.844.750.0568 Fax: 403.705.7555 Email:privacy@cces.com
    and who shall be responsible for coordinating our organization’s compliance with the following principles.
  2. Purposes
    The purposes for which personal information is collected, used and disclosed by our organization are to provide any of the following services to clients: data entry, data processing, data or file conversion, document imaging, and/or data archival services as well as database management, web hosting and/or call centre services. Additional purposes for which personal information is collected, used or disclosed by our organization may be identified at the time of collection of such information.
  3. Consent
    Our organization receives express consent to the collection, use and disclosure of the personal information it receives from clients in the contractual agreement made with the client for the provision of data entry, data processing, data or file conversion, document imaging, and/or data archival services as well as database management, web hosting and/or call centre services. You may withdraw your consent upon reasonable notice, subject to legal or contractual restrictions, by contacting the privacy officer designated in principle 1. With respect to internet and web site administration, our organization does not collect NETBIOS information relating to the IP address of any computer, and only uses temporary (and not permanent) “cookies” which are automatically deleted from the user’s browser upon logging out of our web site (“cookies” being small text files that can collect and store a variety of information).
  4. Collection
    Our organization limits the collection of personal information to that which is necessary for the purposes identified by our organization. Personal information will only be collected by our organization by fair means in accordance with applicable laws.
  5. Use, Disclosure & Retention
    Personal information will not be used or disclosed by our organization for purposes other than those for which it was originally collected, except with the consent of the client or as required by law. Personal information will be retained by our organization only as long as necessary for fulfillment of the purposes for which it was originally collected. Our organization shall use care when processing, storing, returning or destroying personal information in order to prevent unauthorized access. 6. Accuracy
    Personal information maintained by our organization shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. If you have any concerns about the accuracy of your personal information or if any information needs to be updated to reflect a change in situation, please contact the privacy officer designated in principle 1.
  6. Safeguards
    Personal information used by our organization will be protected by appropriate safeguards. These safeguards include: (a) physical security measures, such as restricted access to areas where personal information is used, locked storage areas and video surveillance; (b) computer and network safeguards, such as firewalls and passwords; and (c) internal security measures, including restricted computer access and limited access to personal information.
  7. Openness
    Our organization will make specific information available about our policies and practices relating to the protection of personal information, as appropriate. Please forward any inquiries to the privacy officer designated in principle 1.
  8. Access
    Requests by an individual for access to their personal information will normally be referred by our privacy officer to the client from whom our organization received the information. If at any time we are unable to provide you with access to all of the personal information we hold regarding you, then our organization shall provide you with the reasons for the denial of access. Requests by an individual for access to their personal information may be denied by our organization if: (i) the information includes personal information of a third party; (ii) the information is protected by solicitor-client privilege; (iii) disclosure would reveal confidential commercial information of our organization; (iv) to do so could reasonably be expected to threaten the life or security of another; (v) the information in question was collected in the course of an investigation; or (vi) the information in question was generated in the course of formal dispute resolution. A client will be able to challenge the accuracy and completeness of the information and have it amended as appropriate. Kindly forward any inquiries to the privacy officer designated in principle 1.
  9. Compliance
    An individual may address a challenge concerning our organization’s compliance with the principles governing the collection, use or disclosure of personal information by referring any inquiries to the privacy officer designated in principle 1. Our organization will take appropriate measures to resolve any complaint which is justified relating to the management of personal information, including amending our policies and practices if necessary.

 

Terms of Use 
This section of our website sets out the terms of a legal agreement between you and Critical Control Inc. (Delaware) and Critical Control Energy Services Inc. By use of this website you agree to all of the terms and conditions of the legal agreement and agree to comply with all applicable laws and regulations. If you do not agree with these terms and conditions do not use this website.

Restriction on Use
The copyright in all material provided on this website is held by Critical Control, Inc. (Delaware), Critical Control Energy Services Inc., their parent companies or by the original creator of the copyright material. Except as specifically authorized by Critical Control, Inc. (Delaware) or Critical Control Energy Services Inc., none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Critical Control, Inc. (Delaware), Critical Control Energy Services Inc. or the copyright owner.

Access to and use of password-protected online services or secured areas of our website is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this website. If you use these areas of our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account.

You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any materials you are exposed to through this website. If you violate your obligations under this section, you may be subject to prosecution.
Although Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc. are not obligated to do so, we will have the right to review your communications on our website to determine whether you comply with our Terms of Use.

Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc.  will not have any liability or responsibility for the content of any communications you post to or send via our website or online services, or for any errors or violations of any laws or regulations by you.

Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc. will comply with any court order in disclosing the identity of any person posting communications on this website. It is advisable you review our Privacy Policy before posting any such communications.

No Warranties
Information provided on our website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This disclaimer shall apply to the fullest possible extent in jurisdictions that limit the exclusion of implied warranties.

Limitation of Liability
In no event will Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc. be liable to any party for any claim or damage, direct, indirect, special, consequential or otherwise arising out of the interpretation of, use of or reliance upon, authorized or unauthorized, our websites, the information contained on our websites, or any other hyperlinked site, including, without limitation, any lost profits, lost savings, business interruption, loss of programs or other data on your information handling system or otherwise, even if Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc. are expressly advised of the possibility of such damages.

Use of Software
If you download software (“Software”) from our websites, use of the Software is subject to the license terms in the Software License Agreement that accompanies or is provided with the Software. You may not download or install the Software until you have read and accepted the terms of the Software License Agreement.

Links to Other Sites
Links to third-party sites on this Site are provided solely as a convenience to you. If you use these links, you will leave this our website. Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc. have not reviewed all of these third-party sites and do not control and is not responsible for any of these sites or their content. Thus, Critical Control, Inc. (Delaware) & Critical Control Energy Services Inc. do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to any of our websites, you do this entirely at your own risk.

Jurisdiction
The terms, conditions and notices on this Site are governed in all respects by the laws of the province of Alberta, Canada and you consent to the exclusive jurisdiction of the courts in the city of Calgary, Alberta, Canada.

You may not use our websites if law prohibits you from doing so in the region in which you reside. Those who choose to visit and use our websites do so on their own initiative and are responsible for compliance with all applicable laws. You may not export any of the content accessible through our websites in violation of any applicable export laws and regulations.